Sales Representative
Woonsocket
Sales Representative
Full Time • Woonsocket
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
ACW is seeking a motivated, results-driven Sales Representative to develop new business, grow existing customer accounts, and build long-term customer relationships. This position is responsible for identifying sales opportunities, preparing quotations, managing customer accounts, and working collaboratively with internal departments to deliver solutions that meet customer needs.
The ideal candidate is proactive, customer-focused, organized, and capable of balancing new business development with ongoing account management. The successful candidate will contribute to ACW's overall growth by identifying opportunities, understanding market trends, and delivering exceptional customer service.
This position offers a competitive base salary plus uncapped commission, providing the opportunity to increase earnings based on sales performance.
Key Responsibilities
Sales and Business Development
- Identify, prospect, and pursue new sales opportunities to expand ACW's customer base.
- Develop and maintain strong relationships with existing customers to increase retention and account growth.
- Meet or exceed sales goals and objectives established by the Director of Sales.
- Research prospective customers, assess business opportunities, and develop strategies to win new accounts.
- Prepare quotations for new business and follow up on opportunities to convert quotes into orders.
- Identify opportunities to cross-sell and upsell complementary products and services.
- Utilize leads generated by the marketing team to develop new business opportunities.
- Support marketing initiatives and provide feedback to improve lead generation and sales effectiveness.
Account Management and Customer Service
- Manage assigned customer accounts and serve as a primary point of contact for sales-related inquiries.
- Respond to customer and prospect questions, concerns, and requests accurately and promptly.
- Review purchase orders for pricing accuracy, correct part numbers, and completeness before submitting them to Order Entry.
- Coordinate with internal departments to resolve customer issues and ensure appropriate follow-through.
- Delegate appropriate tasks to the Customer Service team, when necessary, in accordance with established procedures and management direction.
Internal Coordination and Product Knowledge
- Work with internal departments to identify the most appropriate products and solutions for customer requirements.
- Coordinate meetings with colleagues and management when cross-functional input is needed.
- Develop a strong understanding of ACW's products, operations, quality standards, and sales processes.
- Follow all company policies, quality standards, recordkeeping requirements, and applicable ISO 9001 procedures throughout the sales process.
Sales Administration and Reporting
- Maintain accurate and complete records of sales activities, customer communications, quotations, and opportunities in the company's CRM and ERP systems.
- Create and maintain customer accounts and contact information.
- Monitor competitor pricing, market trends, customer needs, and industry developments.
- Communicate relevant market intelligence and customer feedback to senior management and team members.
- Make informed sales decisions that support customer satisfaction, profitability, and ACW's overall business objectives.
- Provide sales updates and participate in management meetings as requested.
Travel
- Travel to approximately one or two trade shows annually and or large assigned customers as directed by management.
Qualifications and Skills
- Strong communication, relationship-building, and customer service skills.
- Demonstrated ability to identify opportunities, develop prospects, and grow customer accounts.
- Strong organizational skills and attention to detail.
- Ability to manage multiple accounts, priorities, and deadlines effectively.
- Sound business judgment and problem-solving skills.
- Proficiency with CRM and ERP systems, or the ability to learn them quickly.
- Ability to collaborate effectively with sales, customer service, marketing, and other internal departments.
- Willingness to travel occasionally for trade shows.
Preferred qualifications: Previous B2B sales experience, account management experience, and familiarity with industrial products or manufacturing environments.
Compensation and Benefits
- Base salary plus uncapped commission.
- Bonus opportunities, including performance-based and annual bonuses.
- 401(k) retirement plan with employer matching.
- Health, dental, and vision insurance.
- Paid time off.
- Paid training.
Position Details
- Employment type: Full-time.
- Schedule: Eight-hour day shift.
Compensation: $50,000.00 - $95,000.00 per year
MADE IN AMERICA SINCE 1917
American Cord & Webbing Co., Inc. (“ACW”), a family owned and operated business, was established in 1917 by founder, Max Krauss, grandfather of the current Owner, Mark Krauss. At the end of World War I, Max purchased a warehouse filled with excess military boots, and as a result, the company began as a distributor of various military products. Max stripped the shoe laces off of the boots and eventually sold the laces at a profit.
At that time, ACW was located at 374 Broadway in lower Manhattan and later relocated to the garment and textile district of Manhattan to better serve the growing domestic apparel industry. Unfortunately, Max passed away at an early age and in 1950, his son Jack Krauss took over the business at just 28 years of age. Eventually, domestic manufacturing shifted away from apparel toward industrial goods. So, in 1991, the Company moved its headquarters and office to Rhode Island and has remained there since.
ACW has a storied past. ACW contributed to the design and creation of paracord in the 1930s. The business fought for legislation requiring seat belts in all vehicles in the 1950s. ACW helped set personal flotation safety and testing standards in the 1980s. Additionally, ACW worked to update the military’s requirements for webbing goods in the 2000s.
Throughout ACW’s 104-year history, the Company has transformed from a small distributor of military products to a global ISO-9000 manufacturing company specializing in webbing, plastic buckles, metal hardware, cord and industrial sewn straps.
APPLY AND JOIN THE ACW FAMILY
At ACW, we are always seeking experienced individuals to expand our team. Please take a look at our current job opportunities, and see if any match your skills, experience, and interest!
ACW'S CORE VALUES
ACW'S CORE VALUES
Prior to applying, please review our core values, which are central to how we do business. If you think you match our values, we would love to hear from you.
- HONESTY & KEEPING OUR COMMITMENTS
- ALWAYS DOING THE RIGHT THING TO KEEP OUR CUSTOMERS HAPPY
- HAVING KNOWLEDGEABLE & COMMITTED EMPLOYEES
- CONSTANT IMPROVEMENT ALONG ALL AVENUES
- LEADERSHIP BY EXAMPLE
Apply here.
