Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

American Cord & Webbing Co., Inc. (ACW) is seeking a hands-on Director of Quality to lead its ISO 9001 certified Quality Management System, product quality programs, testing, customer quality requirements, and compliance documentation.

Reporting directly to the President, this role leads ACW’s Quality Inspectors and testing personnel and supports quality activities across ACW's manufacturing operations. The Director of Quality works closely with Production, Purchasing, Sales, Product Development, suppliers, and outside laboratories while maintaining independent authority to protect product quality and customer requirements.

ACW manufactures narrow textiles, webbing, cord, sewn strap assemblies, plastic buckles, plastic hardware, for military, automotive, aerospace, medical, parachute, industrial, and other demanding applications.

Core Responsibilities

Quality Systems & Leadership

Lead, maintain, and improve ACW’s ISO 9001 Quality Management System across its manufacturing operation.
Lead and develop Quality Inspectors and testing personnel, including training, responsibilities, and performance expectations.
Maintain the Quality Manual and controlled procedures, specifications, work instructions, inspection records, and other QMS documentation.
Maintain authority to stop production, hold material, or require corrective action when quality, safety, specifications, or customer requirements are at risk.
Manage nonconforming material, MRB disposition, root-cause analysis, customer complaints, and corrective actions.
Manage internal and external audits, management-review inputs, calibration oversight, corrective-action follow-up, and quality performance reporting.

Product & Process Quality

Develop and maintain product specifications, Process Flow Diagrams, PFMEAs, Control Plans, inspection plans, test requirements, and other product and process quality documentation as applicable.
Ensure product requirements, inspection methods, and test methods reflect customer specifications and applicable standards.
Support process validation and qualification activities for new and existing manufacturing processes, including molding process controls and documented process parameters.
Oversee measurement-system controls, including calibration, inspection methods, Gauge R&R/MSA, and suitability of measurement equipment.
Coordinate internal and third-party testing, interpret results, and communicate conclusions and recommended actions as needed.
Provide quality review of specifications, samples, validation results, and release documentation before new or revised products are submitted to customers for approval.
Maintain technical knowledge of ACW's manufacturing processes and materials, including narrow textiles and injection-molded plastics.

Customer Requirements & Supplier Quality

Lead and coordinate PPAP, APQP, first article, validation, and customer-specific submission packages when required.
Serve as ACW’s primary quality contact for customer audits, questionnaires, technical inquiries, quality complaints, and corrective actions.
Ensure customer requirements are documented, communicated internally, and incorporated into production, inspection, testing, and release processes.
Work with Purchasing to maintain supplier requirements, incoming-inspection criteria, approved samples, certificates of conformance, traceability, supplier performance, and supplier corrective actions.
Conduct supplier visits or audits on a risk-based, as-needed basis for significant quality concerns, major customer requirements, new supplier qualification, or strategic needs.

Compliance & Growth Support

Manage customer-driven product-compliance documentation, including REACH, RoHS, Proposition 65, PFAS, restricted substances, conflict minerals, Berry Amendment, Buy American Act, country-of-origin, and similar requirements, as applicable.
Support customer sustainability, ethical-sourcing, and market-entry requests by gathering accurate, supportable information from internal teams and suppliers.
Support the introduction of new products, customers, and manufacturing requirements by ensuring appropriate quality controls, validation, traceability, documentation, and personnel qualification are established.

Required Skills & Abilities

Five or more years of progressively responsible quality or related technical experience in a manufacturing environment. Strong hands-on manufacturing quality experience is highly valued.
Experience leading or supporting an ISO 9001-certified quality system, including audits, document control, nonconforming material, and customer corrective actions.
Working knowledge of manufacturing quality tools such as Process Flow Diagrams, PFMEA, Control Plans, Gauge R&R/MSA, process validation, inspection planning, and product traceability.
Experience preparing or coordinating PPAP, APQP, first article, validation, or comparable customer quality submissions.
Ability to interpret and develop technical specifications, inspection plans, test methods, and product documentation.
Strong written and verbal communication, leadership, organization, judgment, and attention to detail.
Experience leading Quality Inspectors, laboratory personnel, or a small quality team preferred.
Proficiency in Microsoft Office and ERP/MRP or quality-management systems.
Bachelor’s degree in Textile Engineering, Textile Science, Engineering, Quality, Manufacturing, or a related technical field preferred. Substantial manufacturing quality experience may be considered in place of a specific degree.
Experience with injection molding, textiles, webbing, or related manufacturing processes preferred.
Experience supporting military, automotive, aerospace, medical, parachute, industrial, safety, or other demanding customer requirements is beneficial.
Ability to travel occasionally to customer, supplier, laboratory, or other division locations.

Compensation: $120,000.00 - $150,000.00 per year

MADE IN AMERICA SINCE 1917

American Cord & Webbing Co., Inc. (“ACW”), a family owned and operated business, was established in 1917 by founder, Max Krauss, grandfather of the current Owner, Mark Krauss. At the end of World War I, Max purchased a warehouse filled with excess military boots, and as a result, the company began as a distributor of various military products. Max stripped the shoe laces off of the boots and eventually sold the laces at a profit.

At that time, ACW was located at 374 Broadway in lower Manhattan and later relocated to the garment and textile district of Manhattan to better serve the growing domestic apparel industry. Unfortunately, Max passed away at an early age and in 1950, his son Jack Krauss took over the business at just 28 years of age. Eventually, domestic manufacturing shifted away from apparel toward industrial goods. So, in 1991, the Company moved its headquarters and office to Rhode Island and has remained there since.

ACW has a storied past. ACW contributed to the design and creation of paracord in the 1930s. The business fought for legislation requiring seat belts in all vehicles in the 1950s. ACW helped set personal flotation safety and testing standards in the 1980s. Additionally, ACW worked to update the military’s requirements for webbing goods in the 2000s.

Throughout ACW’s 104-year history, the Company has transformed from a small distributor of military products to a global ISO-9000 manufacturing company specializing in webbing, plastic buckles, metal hardware, cord and industrial sewn straps.

APPLY AND JOIN THE ACW FAMILY

At ACW, we are always seeking experienced individuals to expand our team. Please take a look at our current job opportunities, and see if any match your skills, experience, and interest!

ACW'S CORE VALUES

Prior to applying, please review our core values, which are central to how we do business. If you think you match our values, we would love to hear from you.

HONESTY & KEEPING OUR COMMITMENTS
ALWAYS DOING THE RIGHT THING TO KEEP OUR CUSTOMERS HAPPY
HAVING KNOWLEDGEABLE & COMMITTED EMPLOYEES
CONSTANT IMPROVEMENT ALONG ALL AVENUES
LEADERSHIP BY EXAMPLE

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